I've been in marketing since 2012 — ten years of it in-house across luxury travel, hospitality, construction and tech start-ups. Always accountable for results, never agency-side.
I've run my own small businesses too, so I know that ads, agency fees, salaries — the costs tot up fast, and every pound needs to deliver. I'm not here to produce vague decks and monthly reports that lack substance or useful actions.
Everything starts with your customers — what they want, what's stopping them buying, and what tips them over the edge. I work backwards from that and get everything pulling in the same direction — whether you're handling the marketing yourself or have someone in-house. One person to bring clarity to your approach, without the full cost of a marketing director hire.
And I'm straightforward about rates, scope, and what's realistic. No surprises, no hidden extras.